ŽEMGULIENĖ, Jolanta; ZALESKYTĖ, Jūratė. Adoption of the N. Kano Model of Consumer Needs to the Service Market Segmentation and Product Differentiation. Ekonomika, [S. l.], v. 57, p. 146–156, 2002. DOI: 10.15388/Ekon.2002.16981. Disponível em: https://www.journals.vu.lt/ekonomika/article/view/16981. Acesso em: 11 apr. 2025.